Candy - a week ago
Hi there, I am always happy when I bring my journey here. They are great bunch of guys, always pleasant and respectful. I leave happy and super satisfied with their work.. ALWAYS spot on, helps me feel secure that they'll get the job done. Also go far and beyond to tell me what is needed and what they fix. AWESOME
Great job guys
ROBIN
Claire Lam - 3 months ago
Honest, thorough, and actually know EVs! Highly recommended shop and will be my go-to shop in the future.
I had my Jaguar towed to Kraken Auto in Kensington after getting an $8,500 quote from Jaguar themselves for a supposed brake lock actuator issue and auxiliary battery fault that turned out not to be the real problem at all. The dealership made me wait almost two weeks just to hear back, then threw out a number that did not add up or make sense.
Kraken Auto was the complete opposite experience.
From the very first text message, they were clear, communicative, and transparent about what they were going to do. They were even hesitant to quote anything up front because they wanted to actually understand the problem first, despite all the information I forwarded from the Jaguar service advisors. They have true EV specialists and proper diagnostic tools, and it showed in how meticulously they reviewed the issue. They took the time to understand the problem before touching the car, walked me through their thinking step by step, and never tried to upsell or overcomplicate anything.
What they did:
- Performed a proper computer system scan and reset
- Identified that the 12V auxiliary battery was likely causing false fault codes
- Replaced the small 12V auxiliary battery
- Reset the system again
- Test drove the car to confirm the issue was fully resolved
Result: my Jaguar is running perfectly.
The total bill was around $600 to fix the issue it was brought in for. I also asked them to do some extra work for my own peace of mind, which they were happy to do, but it was not something they pushed or recommended just to increase the invoice.
No scare tactics, no invented problems, no random “50/50 parts and labor” split. Just careful diagnostics, fair pricing, excellent communication, and a proper road test to prove the fix actually worked.
I highly recommend Kraken Auto as your go to repair shop, especially if you are tired of feeling like a walking ATM at dealerships. They earned my trust and my future business in a single visit.
Grant and Sandi Weber - 2 months ago
Perhaps the best shop experience of my life. David and his team treated me like they cared. They completed the work on our vehicle quickly and expertly. So grateful to have come across this gem. Kraken for the win 😉
Eberhard Richter - 3 months ago
Always receive honest friendly service. Accommodating to get me a loaner vehicle. Knowledgeable about my Audi Q5, without the price the dealership charges. Final bill was reduced since I did not require to replace certain parts to replace CV joints, saving extra $200 less than quoted.
Mark Hennessey - 3 months ago
Have been twice now, and these guys are my new go-to shop. Service is friendly, and the work is done properly and quickly. Inspections and reports come with photos, so you can authorize any suggested work. Last job came in under the quote too, which was nice. Their late pickup is a great service. Thanks!
